House Rules
Our House Rules are in place for the safety and wellbeing of all.
Failure to comply with our House Rules will result in access to the Summer Concerts being denied or you being asked to leave, and a refund will not be given.
Security & Restricted Items
Please be assured that we have stringent security measures in place which are continually reviewed to ensure the highest levels of security.
We ask for your co-operation by arriving at the event in plenty of time for enhanced security checks and that you are patient with us while we carry out our processes. Searches may be in operation, refusal of search will result in non-admittance. Please only bring necessary bags and don’t bring items which are prohibited.
Please be vigilant and report anything you are concerned about to a member of staff. The safety and security of everyone attending the Guildhall Summer Concerts and those that work here is our priority.
Assistance Animals & Pets
Please note that only assistance animals will be permitted.
Filming & Photography
Official media, photographers and videographers will be in attendance to capture the magic of the Outdoor Summer Concerts and will be identifiable by an official Media Pass. We use the images and film taken across our print and digital platforms and may be used in future publicity. Please let the photographer/videographer know if you do not wish for a close-up image to be taken.
The unauthorised use of photographic and recording equipment at the summer concerts is strictly prohibited. Cameras, iPads and tablets will not be permitted in the venue. Unauthorised photos and recordings may be destroyed. No flash photography.
Food & Drink
You are welcome to bring your own food for a picnic. External alcoholic drinks are not permitted. Soft drinks are permitted as long as they are in sealed plastic bottles or cans. No glass. Food and drink will be available to purchase at the event including burgers, hotdogs, chicken skewers, chips, strawberries and cream, a cream tea, alcohol, soft drinks and hot drinks. Drinks and Light Bites can be pre-ordered for collection up to an hour before the gates open online here or download our app.
Smoking/Vaping
Is permitted in outside areas, but please be considerate of others around you.
Timing & Admittance Information
Gates open at 6pm. For those with VIP upgrade tickets, entry is from 5.30pm. The concert will start at 7.30pm.
There is a strict no re-admittance policy.
Age Restrictions
Performances may have flashing lights, loud sounds and a changing atmosphere which may be unsuitable for very young children. 14s and under must be accompanied by an adult aged 18 or over.