Our House Rules are in place for the safety and wellbeing of all.
Failure to comply with our House Rules will result in access to the venue being denied or you being asked to leave the venue, and a refund will not be given.
Security & Restricted Items
Please be assured that we have stringent security measures in place which are continually reviewed to ensure the highest levels of security.
We ask for your co-operation by arriving at the venue in plenty of time for enhanced security checks and that you are patient with us while we carry out our processes. Searches may be in operation, refusal of search will result in non-admittance. Please only bring a small bag to the venue if necessary and don’t bring items which are prohibited.
Please be vigilant and report anything you are concerned about to a member of staff.
The safety and security of everyone attending the Guildhall and those that work here is our priority.
Filming & Photography
The unauthorised use of photographic and recording equipment at the venue is strictly prohibited. This includes phones, Ipads and tablets. Tapes or films may be destroyed.
Food & Drink
Your own food and drink are prohibited unless you have a health condition that requires you to have the items in question on you. Alcoholic drinks may be taken into the auditorium in plastic cups, so long as they have been purchased at one of the several bars within the venue. No chewing gum.
Smoking real or electronic cigarettes is strictly forbidden inside the building.
There is a no standing policy in the Circle for the safety of yourself and other patrons. When attending a seated concert in the stalls please note that the act may encourage patrons to stand. If you wish to be seated throughout the concert and have a clear view throughout the performance please purchase seats in the circle.
Timing & Admittance Information
Door time refers to the time that the doors will open. Typically a show will start 30 minutes or 1 hour after the door time. Start time refers to the time the show will start. This could be a support artist or the main artist. Please arrive at the time on your ticket to ensure that you see all of the show.
Latecomers will be admitted at a suitable break in the performance unless the artist has specified differently. Please note some artists specify no admittance until the interval.
There is a strict no re-admittance policy.
Performances may have flashing lights, loud sounds and a changing atmosphere which is why we do not allow Babies in Arms/children under 2, unless the show is specifically aimed at this age group. Children over the age of 2 require a ticket for their own seat and the accompanying adult must be confident that the child is able to stay seated throughout the performance and not be a distraction to other patrons. Audience members causing a distraction will be refused entry/asked to leave. 14s and under must be accompanied by an adult aged 18 or over, and must be seated at standing events.